Shipping policy
Shipping Policy
All orders are processed within 3–5 business days, excluding weekends and holidays. You will receive an email notification with tracking information when your order ships.
Outdoor Crates currently ships to addresses within the lower 48 United States.
Tracking & Delivery
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Once an order ships, tracking information will be provided by email. An order is considered delivered when the shipping carrier confirms delivery to the shipping address provided with the order, subject to any carrier investigation and applicable law.
Signature Required
Orders of $249 or more will automatically ship with signature confirmation.
For orders below $249, customers may select signature-required delivery when available. Outdoor Crates also reserves the right to require a signature on any shipment based on order value, destination, or other circumstances.
Missing Packages
If tracking does not show your package as delivered and you believe the shipment is lost, please contact Outdoor Crates so we can work with the shipping carrier to investigate the shipment.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location, including side doors, garages, porches, and other protected areas.
- Check with household members and nearby neighbors.
- Contact Outdoor Crates promptly so that a carrier investigation can be requested when appropriate.
We may ask customers to provide additional information or cooperate with the shipping carrier during an investigation.
Packages Stolen After Delivery
If a carrier confirms that an order was successfully delivered to the address provided at checkout but the package is subsequently lost or stolen, a refund or replacement is not automatic.
Outdoor Crates will review these situations individually and will assist with available carrier investigation procedures. We may request supporting information, including carrier documentation or a police report in cases of suspected theft.
Chargebacks and Payment Disputes
If you experience a delivery problem, please contact Outdoor Crates before filing a payment dispute so that we have an opportunity to investigate and resolve the issue.
If a payment has already been refunded or reversed through a bank, credit card company, PayPal, or other payment provider, Outdoor Crates will not issue an additional refund or replacement for the same purchase unless otherwise agreed in writing.
Questions about an order or shipment can be directed to support@outdoorcrates.com or 937-890-7461.
Updated 9/4/2026