This isn’t a reflection on the crate itself as the crate looks well made. This is about the customer service of Outdoor Crates. God forbid you try to return something. Their website has no way of initiating a return, nor does their shopping cart/checkout site have a way of doing so either. I had to call the number listed to get the process started. I received an email providing an RA and asked if I would like a shipping label. Initially I said not necessary I would send back. When I got shipping rates, I changed my mind. I asked twice for a return label be sent to me. No response. So, I started a dispute with my bank. This got a response. Will see if it helps to expedite getting their merchandise back to them and a refund to my credit card.
